Towards Service Integration In Electronic Government Implementations
نویسندگان
چکیده
منابع مشابه
Towards service integration in electronic government implementations
Service integration is one of the most critical issues affecting electronic government implementations all over the world. Providing integrated services to citizens, businesses, and all other stakeholders involved in electronic government activities at "one stop portal" is considered to be a big opportunity for governments to improve their services’ efficiency and effectiveness. This paper aims...
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With electronic government (e-government) gaining prominence across the globe as a means for effective service delivery to the citizens, there is an increasing interest in examining its service quality dimensions. Yet, there is limited empirical research on the impact of the SERVQUAL gap (the gap between perceived service quality and expected service quality) on user satisfaction with e-governm...
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Purpose – Understanding how value is actually generated in e-government projects is one of the most challenging, and relevant, issues in e-government research. This paper aims to investigate the contribution of service-based information technology (IT) integration for generating value in the public sector, proposing a theoretical framework based on the theory of IT conversion effectiveness. Des...
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ژورنال
عنوان ژورنال: Journal of Research in Administrative Sciences
سال: 2018
ISSN: 2664-2433
DOI: 10.47609/jras2018v7i1p2